FREQUENTLY ASKED QUESTIONS
What is the difference between an exclusive design & a pre-made design?
Our exclusive designs are only sold once. Our pre-made designs are sold multiple times with different variations. If you would like to purchase a pre-made design exclusively please contact us using the form at the bottom of this page (this is only available for pre-made designs that have not been sold yet).
Can you design something for me first & if I like it I can pay for it?
Sorry but this is not possible as each cover is edited to fit your custom needs. We have provided samples of what your cover will look like on each product page.
How does payment work?
We require payment on all orders upfront. No refunds are given once the project begins. For more information please review our terms at checkout.
Can I change the font you used on a specific design?
Yes! You can send us the font you would like for us to use on your cover for no extra charge.
What format will I receive the design?
Our covers are delivered 3000x3000px 300DPI JPG files. This is the highest quality standard for submitting for streaming. You may request other formats if needed.
What is the turnaround time?
Our turnaround time is 1-24 hours after the purchase is made. (Normally, our turnaround time is even faster than this! If we don’t meet the 24-hour window, you will be refunded and given the cover art for free!)